We are living in a time where so many daily occurrences can lead to a crisis - a misstatement by a company executive, cyber breaches and attacks, product recalls, workplace accidents, natural and human-made catastrophes, and of course, pandemics. These crises can have detrimental impacts on businesses, including business disruption, loss of valuable employees, extreme financial distress, and increased stakeholder litigation.

In our digital world, stakeholders are always watching businesses and expect them to have a plan, to react quickly during a crisis, and to show genuine concern. Your role, as a trusted legal advisor, is to ensure your client is prepared for the unexpected and is able to manage a range of risks and their associated legal issues. Join our experts to gain the know-how to help your clients develop and implement strong governance, risk and compliance strategies that protect them in a crisis.

Materials/Handouts Format: PDF
(a printed copy of the handbook can be ordered after the program)

• Understanding your advisory role as well as proper governance, due diligence processes, statutory, regulatory and other requirements
• Developing and drafting up-to-date crisis management and emergency preparedness plans
• How and when to stress test and do practice drills
• Assembling the right team and external resources, coaching leaders and training employees

• Who to contact first, what information to share and how to balance transparency with confidentiality
• How to communicate a detailed action plan and to reassure internal stakeholders
• Best practices for addressing external stakeholder expectations during a demanding time

• Properly preserving evidence and critical information: creating and implementing effective processes
• Balancing conflicting internal and external disclosure demands
• Considering employees and labor relations: critical questions to contemplate

External

• Answering requests in external investigations
• Pinpointing legal exposures and minimizing liabilities and expenses
• Assessing the validity of a search warrant

• Implementing policies to control social media risks and reduce the chances of a crisis
• Proactively creating clear social media protocols that respond to a wide range of stakeholders, regulators, supply chain, consumers and the public
• Knowing how to properly advise on the use of social media to communicate during a crisis
• What you need to know about apologies legislation

• Assessing the nature of any conduct that may be at issue and appropriately disclosing improper conduct
• Determining which regulatory and statutory regimes might apply and proactively responding to legal issues
• Managing litigation in multiple jurisdictions, preserving evidence and minimizing damage